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Q: What are the shipping options available at Roberta Studios for online art purchases?A: At Roberta Studios, we offer multiple shipping options to ensure your art arrives safely and conveniently. Once you purchase one of our unique pieces, you'll have the following choices: 1. Standard Shipping: Typically takes 5-7 business days once the order is processed. This is a cost-effective option and includes packaging that ensures the artwork is well-protected during transit. 2. Express Shipping: For those who need their art more quickly, our express option delivers your purchase within 2-3 business days. This service includes premium packaging to guarantee your art arrives in pristine condition. Please note that processing time for orders is typically 1-2 business days. Additionally, we provide detailed tracking information once your order is dispatched, so you can monitor its journey to your door. For any specific shipping requests or customization, feel free to contact our customer support team, who are happy to assist you with your needs. Thank you for choosing Roberta Studios for your art collection.
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Are there any ongoing discounts or promotions at Roberta Studios?Yes, we frequently offer discounts and promotions on selected items. Please check our website's homepage or subscribe to our newsletter to stay updated on the latest deals and exclusive offers.
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What payment methods are accepted at Roberta Studios?We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are secure and encrypted to ensure your information is safe.
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How do I care for my custom-designed merchandise?To ensure the longevity of your custom-designed merchandise, we recommend following the care instructions provided with each product. Generally, items should be hand-washed or machine-washed on a gentle cycle with mild detergent. Avoid using bleach and do not iron directly on the design.
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What is the return policy for items purchased at Roberta Studios?We offer a 30-day return policy for most items. If you are not satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange. Please ensure the item is in its original condition and packaging. Custom or personalized items may not be eligible for returns.
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How can I track my order from Roberta Studios?Once your order is processed and shipped, you will receive a confirmation email with a tracking number. You can use this number on our website or the carrier's website to track the status of your delivery. If you have any issues, please contact our customer support.
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